Question 1

What is your return policy?

Accepted Answer

We offer a five-business day return policy for all items purchased. Items must be returned in their original condition with all tags attached. Please note, we do not accept returns or exchanges for pole dance shorts.

Question 2

How do I track my order?

Accepted Answer

After your order is shipped, you'll receive a WhatsApp message with the expected delivery date. Ensure your address is accurate for a seamless delivery experience!

Question 3

Do you offer international shipping?

Accepted Answer

Of course, we offer international shipping to many countries around the world. Shipping costs and delivery times vary depending on the destination.

Question 4

What payment methods do you accept?

Accepted Answer

We accept payments through our online purchasing portal, facilitated by Stripe. Credit & debit cards and apple pay from most international banks are accepted.

Question 5

How can I contact customer service?

Accepted Answer

You can reach our customer service team via email at hello@islaamore.com

Question 6

Do you have physical stores?

Accepted Answer

No, Isla Amore is an online-only brand. Our products are exclusively available on our website, with fast and convenient shipping both within the UAE and internationally.

Question 7

How can I find the perfect size for my pole wear?

Accepted Answer

Visit our comprehensive size guide on the website to find your ideal fit. If you need further assistance, our customer service team is always ready to help!

Question 8

Is it possible to change or cancel my order?

Accepted Answer

All sales are final. However, if you need to make changes, contact our customer service team as soon as possible.

Question 9

Are gift cards available for purchase?

Accepted Answer

Absolutely, we offer gift cards in different denominations. You can buy them online, and they can be redeemed on our website.

Question 10

What if I receive a damaged or wrong item?

Accepted Answer

If you receive a damaged or incorrect item, contact our customer service team right away. We'll arrange a replacement or refund according to your preference.

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new arrivals and special offers